Privacy Policy

Welcome to Golden Hour, a professional model agency in Dubai. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, submit an inquiry, request a booking, or communicate with our team.

We are committed to handling personal information responsibly and in accordance with applicable data protection requirements. We collect only what is necessary to respond to requests, manage bookings for professional modeling services, and maintain the security and performance of our website.

We may collect the following categories of information:

Information You Provide

• Name (or company contact name) and contact details (email, phone number)
• Inquiry details and project requirements (event type, production brief, dates, location)
• Budget range and time requirements (e.g., hourly, half-day, full-day)
• Company information (if you book on behalf of a business)
• Communication history (messages, emails, call notes)

Payment & Transaction Information

• If a deposit or invoice is required, payments are processed by secure payment providers. We do not store full payment card details on our servers.
• Transaction references, invoice data, and confirmation status (as required for accounting)

Technical & Usage Information

• IP address, browser type, device information, and approximate location (city/country)
• Pages visited, timestamps, and referral source (to understand website performance)
• Cookies and similar technologies (see Section 7)

We use information for the following purposes:

• Respond to inquiries: to contact you and provide requested information
• Booking & scheduling: to confirm availability, arrange casting/selection, and manage timelines
• Operational coordination: to organize professional services for events and productions
• Payments & invoices: to process deposits/invoices and provide confirmations
• Security & fraud prevention: to protect our website, team, and users from abuse
• Website improvement: to analyze performance and enhance user experience
• Legal compliance: to meet applicable legal, regulatory, and accounting requirements

We may share limited information only when necessary and only with:

• Service providers: trusted vendors that help us operate the website and business (hosting, email delivery, analytics, payment processors), under confidentiality and data protection terms
• Operational partners: where required to deliver a booked project (e.g., venue or production coordination), limited to what is necessary (date/time/location/contact)
• Legal authorities: if required by law, court order, or to protect legal rights

We do not publish personal inquiry details. Any sharing is limited to the minimum necessary to provide professional services and maintain operational security.

We use security measures designed to protect your information, including:

• Encryption: HTTPS (SSL/TLS) for data in transit
• Access controls: restricted access to authorized staff only
• Secure storage: protected systems and hardened hosting configurations
• Data minimization: collecting only what is required for the request
• Monitoring: technical logs to detect suspicious activity

Depending on your location and applicable law, you may have rights to:

• Access: request information about the personal data we hold
• Correction: request correction of inaccurate data
• Deletion: request deletion of personal data (subject to legal obligations)
• Restriction/Objection: request limits on certain processing activities
• Portability: request a copy in a commonly used format (where applicable)

To exercise these rights, contact us (Section 12). We may ask for verification to protect your privacy.

We use cookies and similar technologies for:

• Essential cookies: required for site functionality and security
• Performance cookies: to measure traffic and understand website usage
• Preference cookies: to remember your settings

You can manage cookies in your browser settings. Disabling some cookies may affect website functionality.

We retain information only as long as needed for:

• Responding to inquiries and managing bookings
• Accounting, invoicing, and tax/recordkeeping obligations
• Resolving disputes, enforcing terms, and maintaining security logs

When data is no longer required, it is securely deleted or anonymized in accordance with our retention practices.

If you contact us from outside the United Arab Emirates, your information may be processed in the UAE and/or in other countries where our service providers operate. Where required, we use safeguards designed to protect data during such transfers.

Our website and services are intended for business and professional inquiries. We do not knowingly collect personal information from minors. If you believe a minor has provided information to us, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we update it, we will:

• Post the revised policy on this page
• Update the “Last Updated” date
• Provide additional notice if required by applicable law

Continued use of the website after changes means you accept the updated policy.

If you have questions about this Privacy Policy or how we handle personal information, contact us through the contact details provided on our website.

Please include “Privacy Request” in your message if you are requesting access, correction, or deletion of your data.